Use Track Email Status to Monitor Email Status
Emails are used within WorkZerk for various operations including:
Portal Invite Emails (Onboardee Invite emails).
Space User Invite Emails (Inviting Space Users to the Admin Area).
Portal Update Emails (Sending important portal updates by email using the EMAIL button on the onboardee’s tab).
File Upload Expiry Emails.
Having problems working out if an email sent by WorkZerk has been received by the onboardee or admin space user? By using the Track Email Status feature within WorkZerk you can see exactly what the status of the email is, such as whether it was successfully sent, and in most cases whether they have actually opened the email as well (depending on their email client).
Access ‘Track Email Status’ from the ellipsis (three vertical dots) menu to the left of the settings cog in the top right hand corner of WorkZerk Admin Area.
Click the Tracking button on any row in the report to view the detailed tracking:
The Track Email Status Table
Status (The latest status of the email - see below).
Time Stamp (When this status was last updated in your local time).
Tracking (A button to open detailed, advanced email status tracking).
Name (The name of the person who the email was sent to).
Email (The email address concerned).
Track Email Statuses
Accepted
This status indicates that our email service has received the email and it is queued for processing. It means the email has been accepted by our servers and is awaiting further action.
Failed
This status signifies that the email could not be sent due to an error. This could be due to various reasons such as invalid email addresses, server issues, or other technical problems. The first thing to check here would be the email address is correct.
Processed
This event occurs when we have successfully processed the email and it is ready to be delivered. It’s the initial step in the email delivery process.
Delivered
This status means that the email has been successfully delivered to the recipient's email server. However, it does not guarantee that the email has reached the recipient's inbox.
Dropped
This event indicates that the email was not sent. Reasons for this could include the recipient's email address being on a suppression list, the email being identified as spam, or other policy-related issues.
Deferred
This status means that the email could not be immediately delivered and is temporarily held by the recipient's email server. We will continue to attempt delivery for up to 72 hours before marking it as a Bounced if it remains undelivered.
Bounced
This event occurs when the recipient's email server rejects the email. Common reasons for bounces include invalid email addresses, full mailboxes, or server issues.
Opened
This status is triggered when the recipient opens the email and the email client they are using does not block the tracking. We track this by embedding an invisible image in the email, which loads when the email is opened.
Clicked
This event occurs when the recipient clicks on a link within the email. We track these clicks to provide insights into recipient engagement. Just like the Opened status, the email client might block this request.
