How to Clear your Cookies To Reset 2FA

If you're having trouble logging into a different WorkZerk account or getting stuck in a loop asking for your two factor (2FA) verification code and can ‘t remember which email address you were logged into before, you may need to clear your browser's cookies.

That’s because WorkZerk uses Auth0 provider for authentication, however they do not provide a simple ‘logout’ button or link on the 2FA page.

Note: The quickest way to resolve this issue is just to open a new private/incognito tab on your browser. Then your existing cookies will be retained (for example to other websites). But you will start with a ‘clean slate’ in terms of cookies within that private session (which means you will be prompted to login again - which is the desired outcome).

Another quickfix is to use another browser, so use Edge if you normally use Chrome.

The other options below both involve deleting cookies, with several different approaches discussed.

Warning: Please note that while deleting cookies is not going to delete actual data, if you delete all your cookies your existing logins to other sites (such as Facebook) will also be deleted. This will mean having to login again to those sites to obtain new cookies.

Clear Only WorkZerk Cookies in Chrome (Advanced but Selective)

This method removes only the cookies related to WorkZerk and its login system, leaving your other websites unaffected.

Steps:

1. Go to the WorkZerk login page au.workzerk.com.au. You should see the 2FA prompt.

2. Open Developer Tools:

   • Press F12 on your keyboard, OR

   • Press Ctrl + Shift + I (Windows) / Cmd + Option + I (Mac), OR

   • Right-click anywhere on the page and select Inspect

3. Open the Application tab:

   • In the panel that opens, click the Application tab at the top

   • If you don't see it, click the >> arrows to find it in the overflow menu

4. Find Cookies in the sidebar:

   • In the left sidebar, expand Storage → Cookies

   • You'll see a list of domains

5. Delete WorkZerk cookies:

   • Click on any domain containing workzerk (e.g., https://app.workzerk.com)

   • Select all cookies by clicking the first one, then pressing Ctrl + A (Windows) or Cmd + A (Mac)

   • Press the Delete key, or click the X icon at the top of the cookie list. Close the developer tool, refresh the page and try logging in again. You should be presented with the WorkZerk login screen and prompted to enter your email address and password

Clear All Cookies (Warning! Also Deletes Other Website Login Cookies)

The other option is to clear or delete all your cookies which retain your login details. Please note however that clearing all your cookies will also delete your existing logins to other websites, so please be aware of this before taking this approach. By deleting cookies using this method, you may have to login to multiple other websites again before your reauthenticated.

Google Chrome (Desktop)

1. Click the three dots (⋮) in the top-right corner

2. Go to Settings → Privacy and security → Delete browsing data

3. Set time range to Last hour (or All longer depending on when you originally tried logging into WorkZerk)

4. Tick Cookies and other site data

5. Click Delete data

6. Close and reopen Chrome, then try logging in again

Quick method: Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac)

Google Chrome (Android)

1. Tap the three dots (⋮) → Settings

2. Tap Privacy and security → Delete browsing data

3. Select Cookies and site data

4. Tap Delete data

Google Chrome (iPhone/iPad)

1. Tap the three dots (•••) → Settings

2. Tap Privacy and Security → Clear Browsing Data

3. Select Cookies, Site Data

4. Tap Clear Browsing Data

Safari (Mac)

1. Click Safari in the menu bar → Settings (or Preferences)

2. Go to the Privacy tab

3. Click Manage Website Data

4. Search for auth0 and workzerk

5. Select and click Remove, then Done

Quick method: Click Safari → Clear History (but this clears everything)

Safari (iPhone/iPad)

1. Open Settings → Safari

2. Scroll down and tap Clear History and Website Data

3. Confirm by tapping Clear History and Data

Note: This clears data for all websites

Microsoft Edge

1. Click the three dots (•••) in the top-right

2. Go to Settings → Privacy, search, and services

3. Under "Delete browsing data", click Choose what to clear

4. Select Cookies and other site data

5. Click Delete now

Quick method: Press Ctrl + Shift + Delete

Firefox (Desktop)

1. Click the menu (☰) → Settings

2. Go to Privacy & Security

3. Scroll to Cookies and Site Data → Click Clear Data

4. Tick Cookies and Site Data

5. Click Clear

Firefox (Mobile)

1. Tap the menu (three lines) → Settings

2. Tap Delete browsing data

3. Select Cookies and tap Delete browsing data

Still Having Issues?

If clearing your browser data doesn't resolve the issue:

1. Try a different browser – Use Chrome if you normally use Safari, or vice versa.

2. Use a private/incognito window – This starts with a clean slate in terms of cookies.